As the booth attendant or assistant, you won't necessarily have access to the full account or know how to customize the booth's settings.
This guide will walk you through everything you need for a smooth event, including which problems you can handle yourself and which ones you should escalate to the account holder.
1. Connect with the account holder
The account holder is responsible for preparing the iPad and event settings. Make sure they share key details with you before you arrive at the venue:
Which event settings to select
The plan for the iPad’s WiFi connection
Any troubleshooting steps they want you to follow
💡 You can review the Account Holder Guide to understand their responsibilities.
2. Assemble the booth
Your first task at the venue is to set up the booth hardware.
Follow the booth’s assembly instructions.
Place the booth in the designated location, or move it if better lighting or a stronger WiFi signal is available.
Turn on your lighting once everything is in place.
💡 See the HALO Setup Guide for step-by-step assembly instructions.
3. Connect to WiFi
Connect the iPad to the correct network using the passcode, if possible.
If you cannot connect to WiFi, the app will still work offline as long as you are signed in.
Venue staff can often provide a network passcode if needed.
📍 For detailed instructions, see Apple's WiFi Settings Help.
4. Prepare the HALO app
Launch the HALO app and ensure you’re using the correct event settings.
Confirm the account holder showed you how to start the booth.
Review the Launching the App guide if you need a refresher.
5. Take test pictures
Taking test pictures helps ensure your setup is ready.
Check Picture Quality
Confirm lighting, framing, and backdrop coverage. Use camera tools like exposure and zoom for adjustments.
📍 See Camera & Screen Settings for guidance.
Test Digital Deliverability
Send yourself a test photo via text, email, or QR code to confirm the network works. If a photo is stuck in the offline queue:
Try an alternate network and forget the one you don’t plan to use.
If no network is available, assure participants their photos will upload once reconnected.
📍 Learn more in Offline Upload Queue.
Delivering prints
Connect the printer properly and test printing. If you’re using the printer’s built-in network, digital uploads will queue until the iPad is reconnected to a standard network.
📍 See Printer Setup Steps and Print Troubleshooting for instructions.
📍 You should not need to format the pictures—this is handled by the account holder.
6. Enable Guided Access
After testing, enable Guided Access to lock the iPad into booth mode (not Test Mode).
📍 See Guided Access for setup instructions.
7. Break down after the event
When the event ends:
Check the app’s queue to confirm all photos have uploaded.
If there are pending items, notify the account holder so they can resolve them.