As the booth attendant, you may not have access to the full account or know how to customize the booth's settings. This guide walks you through everything you need for a smooth event, including which problems you can handle yourself and which to escalate to the account holder.
1. Connect with the account holder
The account holder is responsible for preparing the iPad and event settings. Make sure they share these details with you before you arrive at the venue:
Which event settings to select
The plan for the iPad's WiFi connection
Any troubleshooting steps they want you to follow
To understand their responsibilities, see Booth Attendant Guide - Owner Responsibilities.
2. Assemble the booth
Your first task at the venue is to set up the booth hardware.
Follow the booth's assembly instructions.
Place the booth in the designated location, or move it if better lighting or a stronger WiFi signal is available.
Turn on your lighting once everything is in place.
For step-by-step assembly instructions, see the HALO Setup Guide.
3. Connect to WiFi
Connect the iPad to the correct network, using the passcode if needed.
If you can't connect to WiFi, the app still works offline as long as you're signed in.
Venue staff can often provide a network passcode.
For detailed instructions, see Apple's WiFi settings help.
4. Prepare the HALO app
Open the HALO app and make sure you're using the correct event settings.
Confirm the account holder showed you how to start the booth.
If you need a refresher, see Launching The HALO App.
5. Take test pictures
Test pictures help make sure your setup is ready.
Check picture quality
Confirm lighting, framing, and backdrop coverage. Use camera tools like exposure and zoom to make adjustments. See Camera & Screen Settings for guidance.
Test digital delivery
Send yourself a test photo by text, email, or QR code to confirm the network works. If a photo is stuck in the offline queue:
Try another network, and forget the one you don't plan to use.
If no network is available, let participants know their photos will upload once the iPad reconnects. Learn more in Your Offline Upload Queue.
Delivering prints
Connect the printer and test printing. If you're using the printer's built-in network, digital uploads will wait in the queue until the iPad reconnects to a standard network. See Printer Setup Steps and Troubleshooting Printer Connection Issues for instructions.
You shouldn't need to format the pictures. The account holder handles that.
6. Turn on Guided Access
After testing, launch into Booth Mode (not Test Mode) and turn on Guided Access to lock the iPad. See Guided Access for setup instructions.
7. Break down after the event
When the event ends:
Check the app's queue to confirm all photos have uploaded.
If anything is still pending, let the account holder know so they can resolve it.
Using HALO 5.0? See Attendant Guide in the HALO 5.0 documentation.