The offline upload queue lets the app keep working even with weak or no WiFi. Uploads that can’t send immediately will stay in the queue and automatically retry once your iPad is back online.
⚠️ Keep Your App Updated ⚠️
The app requires iOS 17 or later. Keeping your app and iPadOS updated ensures the queue functions reliably. Check the App Store for updates regularly.
📍 Do not log out or delete the app with queued items. Doing so will erase the queue. Both actions display built‑in warnings to help prevent this.
Queue Basics
WiFi at venues is often unreliable. As long as pictures aren’t marked as “failed,” the queue is working.
Uploads are paired with the participant’s contact method. Once a photo uploads, it sends to the participant automatically.
Data collected through the data capture feature is also stored in the queue.
Stuck uploads retry automatically when the iPad is connected to WiFi and the app is open or running in the background.
Enabling queue notifications sends push alerts for pending uploads. Enable this at first launch or via your iPad’s notification settings.
Videos and multi‑frame layouts take longer to upload than single‑frame images. For faster speeds, consider single‑frame layouts.
Finding Your Queue
You can check your upload queue in the app or on your online dashboard.
📍 If your iPad is offline, the dashboard may not show an accurate queue count. The Devices page includes a “last seen” timestamp to confirm when your iPad was last online.
Online
Sign in to your dashboard and visit your devices page, or navigate there from the top menu.
In App
From Settings
Open Settings in the app and look for the Queue tab at the bottom. A notification badge appears if uploads are pending.From Mission Control
On the “Tap to Start” screen, use a pinch-out gesture to open Mission Control. This hidden menu includes your queue and other tools.
💡 The gesture can be tricky on purpose so guests don’t open it by accident.
Causes of Stuck Uploads or Failures
Outdated App Version
Staying up to date with iOS and the app ensures queue reliability. Check for updates before every event.
Environmental Factors
Weak or firewalled WiFi, low iPad storage, too many active apps, or general device strain can slow or block uploads.
System Errors
Rare software errors (e.g., “dependency issue,” “storage issue”) can interrupt uploads.
Addressing Stuck Uploads
Considerations:
If items are in the “Failed” section, find information about how to proceed here.
If your queue is empty but your gallery is missing photos, check the brand moderation queue (Select Plan Only).
If your app wasn't up-to-date before your event, try to get your uploads to send out before updating.
Follow these steps if items remain in the In Progress section of the queue.
Verify environmental and system factors
Ensure at least 5GB of free iPad storage. Check and free up space.
Close all other apps. How to close apps.Restart the app and iPad
Close HALO, then power cycle the iPad. Learn how here.Check WiFi and test the queue
Reconnect to WiFi, relaunch HALO, and take a test photo to trigger uploads.Try multiple networks
If uploads remain stuck, repeat steps 2–3 on at least three different WiFi networks.
