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Troubleshooting Printer Connection Issues
Troubleshooting Printer Connection Issues

What to do if you can't find the printer in your Simple Booth app

Emily Devlin avatar
Written by Emily Devlin
Updated over a week ago

There are a few potential causes for printing problems. These troubleshooting steps are designed to isolate the cause of the problem so you know what to address.

Basic Setup 

The first step is to confirm that the printer has been set up properly. 


If you're unable to print after the initial setup, follow these steps to isolate the issue. 

1. Is the printer working on its own?

If the printer was not set up properly, you won't even be able to make a "wired" print to it from your computer.


Plug your printer into a computer and print any file to your printer.

If You Have A Successful Print

Move on to step 2.

If You Have An Unsuccessful Print

  • Check for firmware updates through your printer manufacturer.

  • Delete and reinstall your printer driver and printer firmware

2. Is the WiFi network reliable?

If the WiFi network is incompatible or unreliable, the iPad (and therefore our app) won't be able to communicate with the printer.


Open the iPad's built in "Photos" app, select any image from your Camera Roll, and try a print.

If both devices are on the same network but you can't print from the Photos app, this suggests a problem with the WiFi network.

The issue might be a slow connection (which can happen on WiFi networks and hotspots), or the network may have a firewall or other security restrictions in place.

If You Have A Successful Print

Move on to step 3.

If You Have An Unsuccessful Print

  • First make sure you are still connected to the same network on both devices (step 2 under "basic setup" above).

  • Connect to a second network if one is available, and try a new test print.

  • If a second network is unavailable or unreliable, you might be able to use one of these alternative network recommendations.

    You may need to try a few networks before finding one that works reliably. Remember to "forget" any network you don't plan to use during the event.

3. Is the app printing?

Once the Photos app test print works, it is time to test your HALO app.

If You Have A Successful Print

As long as the Photos app test worked, Simple Booth should also be able to find your printer.

If You Have An Unsuccessful Print

It is extremely uncommon, but if you are having trouble selecting your printer or printing at this point, please get in touch with our team!

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