Uploads require a network with reliable upload speed. The app must be open or running in the background for the queue to continue sending.
As soon as each photo uploads, it will automatically send to the participant who requested it.
Common Causes of Stuck Uploads or Failures
Common Causes
Outdated app or iPadOS
Weak, firewalled, or unstable WiFi
Low iPad storage
Too many apps running at once
Less Common Causes
General device strain during long events
Rare system errors (for example, dependency or storage errors)
Troubleshooting
Before troubleshooting, note the queue status:
Items marked In Progress are still retrying
Items marked Failed require special handling
If the app was not up to date before your event, try to send queued uploads before updating.
Troubleshooting
In Progress Uploads
If items remain In Progress, try these steps.
Verify environment and system health • Confirm at least 5 GB of free iPad storage • Close all other running apps
Restart the app and iPad • Close the app • Power off and restart the iPad • Reopen the app and allow uploads to resume
Check WiFi and trigger uploads • Reconnect to WiFi • Relaunch the app • Take a test photo to help trigger the queue
Try multiple networks If uploads remain stuck, repeat the steps above on at least two to three different WiFi networks if available.
Failed Uploads
If an upload can’t be completed, a Failed tab will appear in the Queue Manager. Failed uploads can usually be retried, or exported to your iPad if needed.
Retrying Failed Uploads
Retrying is the recommended first step. When you retry, the app will attempt to upload the photos to an online gallery and send delivery links to anyone who requested them.
To retry failed uploads:
Open the Failed tab in the Queue Manager
Tap Retry in the top-right corner of the event section
Select a Destination Gallery
In some cases, creating a new gallery can help bypass the original issue. If you’ve just created a new gallery, fully quit and reopen the app so it can sync.
Once retried, the photos should move to In Progress and begin uploading.
Exporting Failed Uploads
If retrying doesn’t work, you can export the photos to your iPad’s Camera Roll.
Open the Failed tab
Press & hold the thumbnail(s) you want to export
Choose Export
From this same menu, you can also delete pending uploads.
Dead Uploads
If you don’t see image previews in the Queue Manager, that indicates a dead upload.
Dead uploads are extremely rare. They occur when the photo data is lost and cannot be recovered.
If photos were saved to your iPad’s Camera Roll during the event, you can send them to our team for manual upload to your gallery.