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Classic App Offline Upload Queue

Stores uploads and messages for automatic delivery when your iPad reconnects

Emily Devlin avatar
Written by Emily Devlin
Updated over 2 months ago

The offline upload queue lets the app keep working even with weak or no WiFi. Uploads that can’t send immediately will stay in the queue and automatically retry once your iPad is back online.


⚠️ Keep Your App Updated ⚠️

The app requires iOS 17 or later. Keeping your app and iPadOS updated ensures the queue functions reliably. Check the App Store for updates regularly.

📍 Do not log out or delete the app with queued items. Doing so will erase the queue. Both actions display built‑in warnings to help prevent this.


Queue Basics

  • WiFi at venues is often unreliable. As long as pictures aren’t marked as “failed,” the queue is working.

  • Uploads are paired with the participant’s contact method. Once a photo uploads, it sends to the participant automatically.

  • Stuck uploads retry automatically when the iPad is connected to WiFi and the app is open or running in the background.

  • Enabling queue notifications sends push alerts for pending uploads. Enable this at first launch or via your iPad’s notification settings.

  • Multi‑frame layouts take longer to upload than single‑frame images. For faster speeds, consider single‑frame layouts.


Finding Your Queue

From Settings

Open Settings in the app and look for the Queue tab at the bottom. A notification badge appears if uploads are pending.

On the “Tap to Start” screen, use a pinch-out gesture to open Mission Control. This hidden menu includes your queue and other tools.


💡 The gesture can be tricky on purpose so guests don’t open it by accident.


Sending Stuck Uploads

You must be on a network with a reliable upload speed in order for stuck uploads to send. We recommend trying 2+ networks if you have trouble initially. The app must be open or running in the background for the queue to continue.

The queue will store your upload together with the contact method participants used, so as soon as each picture uploads it will also send out to the person who requested the link or QR scan.

Queue Notifications

When queue notifications are enabled, we'll send you a series of push notifications after your event to remind you when items are still pending in your queue.

You'll be prompted to enable queue notifications after downloading the app from the App Store, or can enable it manually from your iPad's notifications settings.


Causes of Stuck Uploads or Failures

  • Outdated App Version - Staying up to date with iOS and the app ensures queue reliability. Check for updates before every event.

  • Environmental Factors - Weak or firewalled WiFi, low iPad storage, too many active apps, or general device strain can slow or block uploads.

  • System Errors - Rare software errors (e.g., “dependency issue,” “storage issue”) can interrupt uploads.


Addressing Stuck Uploads

Considerations:

  • If items are in the “Failed” section, find information about how to proceed here.

  • If your app wasn't up-to-date before your event, try to get your uploads to send out before updating.

Follow these steps if items remain in the In Progress section of the queue.

  1. Verify environmental and system factors
    Ensure at least 5GB of free iPad storage. Check and free up space.
    Close all other apps. How to close apps.

  2. Restart the app and iPad
    Close Classic, then power cycle the iPad. Learn how here.

  3. Check WiFi and test the queue
    Reconnect to WiFi, relaunch Classic, and take a test photo to trigger uploads.

  4. Try multiple networks
    If uploads remain stuck, repeat steps 2–3 on at least three different WiFi networks.

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