Uploads completely failing is very rare. This guide explains how to save your photos and manage pending or failed uploads from your app’s queue manager.
Use the queue manager in the app to view and manage pending or failed uploads.
Identifying Failed Uploads
Your queue manager will display two or three tabs, depending on whether you have any failed uploads.
Pending Uploads
Pending uploads appear in the In Progress tab. These will upload automatically when connected to a stable Wi-Fi or cellular network.
💡 If uploads remain pending, ensure your connection is strong and leave the app open to continue uploading.
Failed Uploads
If uploads fail, a Failed tab will appear in your queue manager. Failed uploads can either be retried through the app or exported to your Camera Roll.
Retrying Failed Uploads
Retrying is the best way to address failed uploads. When you retry, the app will:
Upload the pictures to your online gallery.
Send links to anyone who requested the photos via text, email, or QR code.
To retry failed uploads:
Open the Failed tab.
Tap the Retry button in the top-right corner of the event section.
Select a new Destination Preset.
📍 Creating a new preset & gallery may help bypass the original upload issue. Quit and reopen the HALO app to sync any new presets.Your pictures should move to In Progress and begin uploading.
Exporting Failed Uploads
If retrying doesn’t work, you can export the photos to your Camera Roll.
Open the Failed tab.
Tap the thumbnails of the images you want to export.
Choose Export from the top menu.
📍 You can also delete pending uploads from this menu. If photos were saved to your iPad’s Camera Roll during the event, you can send them to our team for manual upload to your gallery.
Dead Uploads
Dead uploads are extremely rare and cannot be recovered because the data is lost. If you don't see picture previews in your queue, that indicates a dead upload.
📍 If photos were saved to your iPad’s Camera Roll during the event, you can send them to our team for manual upload to your gallery.
