Uploads completely failing is very rare. This guide explains how to save your photos and manage pending or failed uploads from the queue manager in the app. To find your queue, see Your Offline Upload Queue.

Your queue manager shows two or three tabs, depending on whether you have any failed uploads.

Pending uploads appear in the In Progress tab. They upload automatically when the iPad is connected to a stable WiFi or cellular network. If uploads stay pending, make sure your connection is strong and leave the app open so it can keep uploading. Learn more in Your Offline Upload Queue.

If uploads fail, a Failed tab appears in your queue manager. You can retry failed uploads in the app or export them to your Camera Roll.

Retrying is the best way to handle failed uploads. When you retry, the app will:

To retry failed uploads:

If retrying doesn't work, you can export the photos to your Camera Roll.

You can also delete pending uploads from this menu. If photos were saved to your iPad's Camera Roll during the event, you can send them to our team for manual upload to your gallery.

Dead uploads are extremely rare and can't be recovered, because the data is lost. If you don't see picture previews in your queue, that means the upload is dead. If photos were saved to your iPad's Camera Roll during the event, you can send them to our team for manual upload to your gallery.

Using HALO 5.0? See Sending Stuck Uploads in the HALO 5.0 documentation.