If your app isn’t working as expected, don’t worry — most problems can be fixed quickly with a few simple steps. This guide covers common issues like app crashes, stuck uploads, syncing errors, and printer problems.
App Crashes & Persistent Glitches
An app closing unexpectedly is considered a crash. While some glitches are random and temporary, recurring issues will require troubleshooting.
There are two main things you can try.
Reinstall the App
Sometimes small bugs can pop up after updates or changes. Reinstalling the app gives it a fresh start and often clears things up.
Prepare to reinstall
Make sure you’re connected to WiFi and have both your Simple Booth login and Apple ID credentials ready.
📍 Pending uploads will be lost if you delete the app before checking your queue.Classic Users Only:
📍 Sign in with the same Apple ID used for your original purchase before reinstalling.Check for updates
Ensure your iOS is current. The latest app versions require iOS 17 or later.Delete & reinstall the app
Delete the app from your iPad.
Open the App Store and search for (or use the links below):
Re-download and log in, then test the app.
Reset or Reduce Memory
A memory warning can appear when your iPad is running low on available memory (RAM) while trying to perform a task. It doesn’t mean something is broken — it’s just the system’s way of saying it’s getting overloaded and needs to free up space to keep things running smoothly.
Our app uses multiple processes for taking, editing, and uploading photos, all of which require a fair amount of memory. Try these steps:
Close other apps running in the background
If the issue continues, try disabling certain effects (like glam, filters, or participant editing tools) to reduce processing demands.
Pictures Are Stuck
If pictures aren’t uploading to your gallery or sending via text/email, the issue is usually caused by slow WiFi or an outdated app version.
Steps to Fix
Check for updates
Ensure your iOS and app are up to date.
📍 If your app is only slightly outdated and you’re at an event, updating can wait, but be sure to update before your next event.Check your offline queue
Pending photos will automatically upload and send once a stable WiFi connection is restored.💡 Slow venue WiFi can delay uploads and updates.
Settings Aren’t Syncing
Syncing issues typically happen due to poor connectivity or outdated software.
Steps to Fix
Check for updates
The latest app versions require iOS 17 or later.Refresh the app
Quit and reopen, or pull to refresh, to trigger syncing.Check your WiFi connection
Confirm connectivity with a speed test or by opening a website.Adjust settings manually if needed
Most settings can be updated directly in the app while waiting for a full sync.
Printing Problems
Printer Won't Connect
Follow our step-by-step guide to identify the cause and fix printer connection issues.
Print Layout And Formatting Help
If your prints are cut off or have extra white space, see our guide.
Need help with something else?
Search our help center for other topics using the search bar above, or contact our team using the chat window or by emailing support@simplebooth.com.