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How Does The Offline Upload Queue Work?
How Does The Offline Upload Queue Work?
What to do when your uploads are stuck
Emily Devlin avatar
Written by Emily Devlin
Updated over a week ago

The offline upload queue allows uploads, text messages, emails and data capture to queue when you do not have a reliable connection to the Internet.

If an upload does not complete, it will remain in the queue and automatically try again later. The app must be open (it can be "running in the background") for the upload queue to attempt to continue.

Keep Your App Updated

Keeping your app and iPadOS updated is extremely important in order for the queue to perform reliably. Check the App Store for updates regularly.

Do not log out or delete your app when items are queued. These actions will delete any queued items. Both actions have a built in warning to help you avoid this.

Finding Your Queue

Queue Manager

You'll find a tab for your queue at the bottom of the app's settings pages. If anything is still pending, you'll see a notification here.

After Launching

It can be helpful to check on the queue while you're using the app if participants aren't receiving their pictures in a timely manner, so we make it easy to pull up from your start screen.

  1. While your app is resting on the start screen, place two fingers side-by-side on the screen.

  2. Slowly “pinch out” by sliding your fingers in opposite directions.

When done properly, a new status menu will appear, which includes a preview of your offline queue.

This menu allows you to return to your settings if you want to view the queue manager.

Upload Speeds

The booth status menu will display an average upload and processing speed after a few uploads have been sent out. If your network is slow, a warning will appear.

Sending Stuck Uploads

Queue Notifications

When queue notifications are enabled, we'll send you a series of notifications after your event to remind you when items are still pending in your queue.

You'll be prompted to enable queue notifications after a fresh install in the App Store, or can visit your notifications settings to enable it manually.

Upload vs. Download Speeds

How quickly pictures are sent to guests and to your gallery relies on your upload speed specifically--we are sending data from your iPad to another location.


Checking Your Upload Speed

  1. Use the link above and wait for your download speed to calculate.

  2. Click or tap "show more info" and wait for the other information to load.

  3. Reference the upload speed that loads against our list below to see how reliable it is.

Network Reliability

There are a range of network speeds that can be used. Videos and layouts with more frames will always take longer to send out than single-frame images and layouts with fewer frames.

  • 1-2 mbps upload speeds are not considered strong enough to send your pictures out quickly, if at all.

  • 3-4 mbps upload speeds are considered average for our purposes. Pictures should send out but there may be a slight delay, and if you are at a very busy event you may see your queue start to back up.

  • 5 mbps upload speeds or higher are considered to be a good upload speed for your photo booth. Pictures should send out very quickly and it is unlikely you'll have any queue backups.

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