How the queue works

If you're at an event without internet, the offline upload queue in our apps allows image uploads, text messages, emails and data capture to queue until an reliable connection is available again. If an upload does not complete, it will remain in the queue and automatically try again later. If there is a permanent error such as an invalid email address or phone number, our app won't be able to send those pictures. 

The app must be open for the upload queue to attempt to continue.

Where to find your queue

To check how many items are in your queue, tap and hold on the Tap to Start screen for two seconds to bring up the Booth Status page. The middle section here will display your queued items. 

It's common to see items stuck here when internet is weak or intermittent and are not normally a cause for concern. If you return to a more reliable WiFi connection after your event and are still having trouble getting the pictures to send, please reach out to our support team via the chat window. 

Tips

  • If you will be using the app at an event where internet will not be available, you must already be logged into the app and create your Gallery before you arrive.
  • Do not logout of your account when you have items queued (there is a warning not to if you press logout and items are queued). This will delete any items in your queues.
  • Do not delete the app when you have items queued! The queues are saved to disk but they are sandboxed with the app so they will be removed if you delete it. It is OK to close the app when items are queued.
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