Your HALO app subscription will auto-renew every month until you cancel.
App Store Subscriptions
If you signed up for your plan through the App Store, follow these instructions to cancel your subscription.
Subscriptions through Simple Booth's Website
1. Access your subscription page
Log into your dashboard and scroll to the section in the footer that says "Billing," and you will see a link to Manage Billing.
2. Use the "cancel subscription" button below the calculator area:
You'll be asked to confirm the cancelation and will receive a confirmation email.
Not seeing a "manage billing" button or the calculator in our screenshot?
If your billing section shows a button that says "Try HALO" instead of "Manage Billing," this means you have already canceled.
If the subscription page loads to a chart that compares the features on all of our plans, this also suggests you have already canceled the recurring billing.
You can double check from your licenses page!
Only need your license for one month?
You can cancel anytime (even immediately after you sign up!) and your plan will remain active for the full 30 days.
Will I lose any data?
You and your guests can always view your galleries on your account regardless of your subscription status, but other information will not be accessible while your license is inactive. You will not have access to your settings, gallery customizations, or analytics while you do not have any active licenses.
We recommend downloading and saving any account information you'll want to have access to prior to canceling.
What will happen to my Virtual Booth credits?
When you cancel, any active virtual events will stop accepting uploads.
Credits that came with your HALO plan will roll over for 3 months. If you purchased bulk credits on top of your plan, those will roll over for 12 months.
Learn more about Virtual Booth credits here.
When you're ready to subscribe again, you will regain access to all of your old data.