The host of your event may moderate their own gallery and remove inappropriate photos. Simple Booth employees may also on occasion remove photos found to violate our Terms of Service when they are brought to our attention.

We cannot recover deleted photos. If the gallery is public, you'll still be able to view the rest of the pictures from the event.

There are a couple of reasons why you may not have received your link yet: internet connectivity (i.e., the host needs to reconnect to the internet), or you accidentally made a typo (it happens!).

The booth provider may need another day or so to reconnect their device to a reliable WiFi network.

See if a friend or family member can share their own link.

A link to your friend's photo will allow you to scroll through the rest of the gallery and hopefully find your picture.

You will need to contact the event host -- see step 4.

Simple Booth provides photo booth equipment, including software, to businesses who in turn offer photo booth services. Simple Booth's team would not have been "on the ground" at your event and cannot intervene with private galleries.

If you cannot obtain a link from a friend, try signing up for our free iPhone app.
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The app includes a feature for discovering nearby public galleries, so if you attended an event with a Public gallery, you should be able to find it there.

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The booth provider may have a public profile that you can use to find their contact information. The public profile link can be found in the top, left corner of the online gallery if one is available.

Not all hosts have a public profile. If you do not see one, you can try contacting the event organizers, a vendor or brand at the event that was running the photo booth, your organization's event planning committee, etc.

If all other avenues fail, please reach out to our team with as much of the following information as possible:

Simple Booth galleries require JavaScript to work properly. If you can't get your picture to load or if the page looks blank, try copying the link and opening it in a different browser. If a different browser won't work then you may need to try a different device, like a computer.