Why Can’t I Access My Photo?
There are two main reasons you might not be able to find your picture:
You haven’t received your link yet.
Your photo has been deleted.
If You Haven’t Received Your Link
There are several reasons why your link may not have arrived yet, like WiFi issues or a typo in your contact information.
💡 If you left before entering your contact details or finishing your session, your photo was automatically discarded for privacy reasons.
Next Steps
1. Wait a Little Longer
The booth provider may need more time to reconnect their booth to a reliable WiFi network for the pending uploads to send.
As long as you didn't make a typo, you should expect to receive your text/email link in the coming days. If you scanned a QR code, your link will update once your photo is uploaded.
2. Ask a Friend
If you took a group photo, someone else in your group may have received their link.
If the gallery is public, their link will allow you to scroll through the full gallery and find your picture.
If the gallery is private, you’ll need to contact the event host (see Step 4). Simple Booth's team can't help directly under these circumstances due to privacy concerns.
3. Sign Up for an Account
If you shared your photo via text message, you can sign up for a Simple Booth account and add your phone number to see if your picture appears.
🚨 This currently only works with phone numbers (not emails). If there was a typo or if the booth provider hasn't reconnected to WiFi, your photo won’t appear.
4. Contact the Event Host
The booth provider may have a public profile with their contact details. If available, you’ll find this in the top-left corner of the online gallery.
If there’s no public profile, try reaching out to:
The event organizers
A vendor, sponsor, or brand running the booth
Your organization's event planning committee
5. Contact Simple Booth
If all else fails, reach out to Simple Booth support with as much information as possible. Keep in mind that we may not always be able to track down your photo.
Helpful details to provide:
Venue or event location
Event name
Sponsor name
Hashtags from the event
The contact information you entered at the booth
If Your Photo Was Deleted
The event host moderates their gallery and may remove inappropriate photos. Simple Booth employees may also remove images that violate our Terms of Service.
Deleted photos cannot be recovered. If the gallery is public, you can still view other pictures from the event.
If Your Gallery Page is Blank
Simple Booth galleries require JavaScript to work properly. If your page won’t load:
Try opening the link in a different browser
If that doesn’t work, switch to another device (like a computer)