My Photo Was Deleted
The host of your event may moderate their own gallery and remove inappropriate photos. Simple Booth employees may also on occasion remove photos found to violate our Terms of Service when they are brought to our attention.
We cannot recover deleted photos. If the gallery is public, you'll still be able to view the rest of the pictures from the event.
Link Not Received
There are a couple of reasons why you may not have received your link yet: internet connectivity (i.e., the host needs to reconnect to the internet), or you accidentally made a typo (it happens!).
1. Give it some time
The booth provider may need another day or so to reconnect their device to a reliable WiFi network.
2. Ask a friend
See if a friend or family member can share their own link.
If the gallery is public...
A link to your friend's photo will allow you to scroll through the rest of the gallery and hopefully find your picture.
If the gallery is private...
You will need to contact the event host -- see step 4.
Simple Booth provides photo booth equipment, including software, to businesses who in turn offer photo booth services. Simple Booth's team would not have been "on the ground" at your event and cannot intervene with private galleries.
3. Try our iPhone app
If you cannot obtain a link from a friend, try signing up for our free iPhone app.
The app includes a feature for discovering nearby public galleries, so if you attended an event with a Public gallery, you should be able to find it there.
4. Contact the host
The booth provider may have a public profile that you can use to find their contact information. The public profile link can be found in the top, left corner of the online gallery if one is available.
Not all hosts have a public profile. If you do not see one, you can try contacting the event organizers, a vendor or brand at the event that was running the photo booth, your organization's event planning committee, etc.
5. Contact Simple Booth
If all other avenues fail, please reach out to our team with as much of the following information as possible:
Venue or location name
Sponsor name (if applicable)
Hashtags from the event
The contact information you’d entered at the booth
My Link Brings Me To A Blank Page