There are two main reasons why you might not be able to access your picture. You may not have received your picture link yet, or your picture may have been deleted.

There are several reasons why you may not have received your link yet, but the most common reasons are bad WiFi or typos.

If you accidentally walked away before entering your contact information or finishing your "session", your picture would have been automatically discarded for privacy reasons.

The booth provider may need some time to reconnect their booth to a reliable WiFi network and get all the pending uploads to send out.

As long as you didn't make a typo, you should expect to receive your text/email link in the coming days. If you scanned the QR code, the link will update to show your picture.

Did you take a group shot? Most of the time everyone in their group enters their contact information. See if a friend or family member can share their own link. Then....

A link to your friend's photo will allow you to scroll through the rest of the gallery and hopefully find your picture.

Simple Booth provides the photo booth software to businesses who in turn offer photo booth services for events ranging from wedding receptions to VIP experiences. If the gallery is private Simple Booth's team cannot intervene directly and you will need to contact the person who provided the booth for the event you attended. See step 4.

If you shared your picture via text message you can sign up for an account. Add your phone number and your picture may populate.

If you made a typo on your phone number or if the booth provider hasn't reconnected to WiFi, your picture would not populate here.

This currently only works for phone numbers. We hope to introduce support for email addresses in the future!

The booth provider may have a public profile that you can use to find their contact information. The public profile link can be found in the top, left corner of the online gallery if one is available.

Not all hosts have a public profile. If you do not see one, you can try contacting the event organizers, a vendor or brand at the event that was running the photo booth, your organization's event planning committee, etc.

If all other avenues fail, please reach out to our team with as much of the following information as possible and we will do our best to help. Please keep in mind that we can't always track down your pictures.

The host of your event may moderate their own gallery and remove inappropriate photos. Simple Booth employees may also on occasion remove photos found to violate our Terms of Service when they are brought to our attention.

We cannot recover deleted photos. If the gallery is public, you'll still be able to view the rest of the pictures from the event.

Simple Booth galleries require JavaScript to work properly. If you can't get your picture to load or if the page looks blank, try copying the link and opening it in a different browser. If a different browser won't work then you may need to try a different device, like a computer.