Pictures from Simple Booth are hosted in an online gallery. After you've taken your picture, you receive a link directly to your own picture that can be shared on social.

In some circumstances, you will not receive your picture right away or will see another kind of message when you open your link.

The most common reason why your link won't take you to your picture is because the picture has been removed.

The host of your event may moderate their own gallery and remove inappropriate photos. Simple Booth employees may also on occasion remove photos found to violate our Terms of Service.

If the gallery is public, you'll still be able to view the rest of the pictures from the event. 

My picture won't load

Simple Booth galleries require JavaScript to work properly. If you can't get your picture to load or if the page looks blank, try copying the link and opening it in a different browser. If a different browser won't work then you may need to try a different device, like a computer. 

There are a few reasons why you may not have received your link!

Internet connectivity 

If the venue did not have WiFi or the connection was slow, our app would have queued the uploads, texts, and emails to send out later. 

If that's the reason, then the host of your event will need to connect their device to the internet before anything will send out to you and may need a couple days to take care of that.

We all lose things sometimes. If you think you lost the link, you may still be able to find your pictures if your event has a public gallery. 

If you are on iPhone we first recommend that you download the Simple Booth app, which can link photos when you verify your phone number or email address, so if you know it went to your email or your friend's phone number you can retrieve it that way. 

Simple Booth for iPhone also has a great feature for discovering nearby public Galleries, so if you attended an event with a Public Gallery, you should be able to find it there.

If you cannot locate your picture via the iPhone app, the Gallery from your event may be private.

Want help finding your picture?

The best thing to do is to contact the booth provider directly. This could be a sponsor, the DJ, the event organizer, or somebody else.

Many companies use Simple Booth software to run their photo booths, which means most events where our software is used are not being managed by Simple Booth's team.

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