📍 This information applies to Simple Care plans purchased after September 6, 2024. For plans purchased before this date, contact support@simplebooth.com for coverage details.
Benefits
The Simple Care Protection Plan can be added to your HALO kit purchase for $299. It provides two years of coverage, including:
Extended warranty: Covers product defects beyond the standard warranty.
Accidental damage protection: Covers repair or replacement of the HALO body or stand for up to two incidents from accidental damage (like drops) or normal wear and tear.
50% discount on replacement parts and faceplate upgrades: Ideal if you upgrade your iPad or need replacement components like the iPad faceplate, power cord, or grip head.
📍 Simple Care must be purchased at the time you buy your new HALO.
Coverage
Simple Care covers up to two repair incidents during the two-year coverage period. Ground shipping within the U.S. for repairs is complimentary. Expedited shipping is available for the additional cost difference. Coverage includes:
Accidental damage (e.g., drops or falls).
Normal wear and tear
Product defects
Not covered:
Natural disasters and theft. These are typically handled by business insurance.
iPads. Consider AppleCare+ for additional protection.
The most frequent repair is ring light damage, typically costing around $300 plus shipping. Under Simple Care, this would count as one incident and the repair cost is fully covered.
💡 For minor issues, we can often provide a replacement part or DIY repair kit with instructions.
Repair Process
Email support@simplebooth.com to start a repair request.
Complete the repair form with details about the damage and your timeline.
We’ll review your request and follow up with any questions.
Pay the repair invoice to receive your prepaid shipping label.
Ship your HALO to our service center.
Average turnaround is 1–2 weeks, including a full inspection.
Your repaired HALO will be returned with tracking information.
Replacement Part Discount
Simple Care includes 50% off replacement parts and faceplates for two years.
Common parts include:
iPad faceplate
Power cord
Grip head
💡 Upgrading your iPad and faceplate ensures your HALO stays compatible with the latest features and technology.
Cost Savings with Simple Care
| With Simple Care | Without Simple Care |
Broken Ring Light | $0 (up to two incidents) | $300 |
Faceplate Upgrade | $75 | $150 |
DIY Charger Replacement | $15 | $30 |