Review the details below to understand payment options, shipping times, software activation, and our return policy.
Payment
Simple Booth accepts payment by credit card, ACH, or check. PayPal, Google Pay, and Venmo are also supported.
📍 For purchase orders or vendor setup, email halo@simplebooth.com for assistance.
📍 ShopPay is available for U.S. customers.
Transit Time
Orders typically ship within 1–2 business days after payment or receipt of a purchase order. Transit time depends on the selected shipping speed, and tracking will be provided once your order is dispatched.
iPad Compatibility
HALO kits are not compatible with all iPad models.
📍 If using your own iPad, check device compatibility before purchasing.
International Orders
International shipments may incur additional taxes or duties during customs clearance.
Activating Your Software
If your order includes software, your license will not automatically activate on your Simple Booth account.
📍 After you sign up and verify your account, our Customer Success team will add your software license. Please do not submit a second software payment!
Returns
We accept returns, exchanges, and repairs for damaged or defective hardware within 30 days of purchase (some exceptions apply).
📍 Review our refund policy for complete details.