Standard and Pro HALO customers can customize the email address that guests' pictures are sent from to reinforce your brand. This involves a bit of setup with your IT department or domain registrar, but you’ll only need to go through the setup process once! 

Note that this cannot be used with an email address from a public email domain (email addresses ending in @gmail.com, @yahoo.com, @outlook.com, etc.).

In order to customize the email address for Simple Booth, you will need to add our SPF record to your DNS on your domain registrar. SPF stands for Sender Policy Framework and validates that Simple Booth can send emails on your behalf. 

Once you finish the process below, be sure to update your preset and Gallery settings to include your email address instead of no-reply@simplebooth.com. 

Please know the red message displayed in your settings will populate anytime you make a change here but as long as you have set thing up properly you can ignore it! This is because we can't automatically check the domain you are using. 

Any one domain can only have one SPF record associated with it. If you are a small company, your domain may not have any SPF record yet and you can add one that looks like this:

Please note that you can't have multiple SPF records on a single domain name in your DNS. If you do that, SPF checks will fail and you won't achieve the desired result.

If you do already have an SPF record, e.g.:

Do not add our rules as another record, e.g.:

Instead, combine them into a single record, e.g.:

You can find more information on SPF syntax on this page.

If you are part of a larger company, your IT department most likely has a more advanced SPF record and you will need to submit a request to whitelist mail.simplebooth.com. When you view your email address settings on the website there will be an indication box if your SPF record is not verified. If it is verified, there will be no error message.

If you updated your settings but the emails are still being sent from no-reply@simplebooth.com, search for your domain on this website using the "SPF Record Lookup" option. 

Be sure you see the following: 

It can take up to 24 hours for changes you make on your domain registrar to be reflected when sending emails from Simple Booth apps. 

If you check the "SuperTool" and don't see any errors but the emails are still sending from no-reply@simplebooth.com, wait a day before trying another test email. 

If you are having trouble, please don't hesitate to use the chat window in our help center or email us for some assistance.