Custom Email Address Settings

Advanced email includes the ability to send your messages from your own email address

Emily Devlin avatar
Written by Emily Devlin
Updated over a week ago

Available with advanced email, customize the email address that the app will use when sending picture links out via email.

This involves a bit of setup with your IT department or domain registrar, but you’ll only need to go through the setup process once.

Main Steps

The goal is to authorize that Simple Booth can send emails on your behalf.

  1. Add our SPF record to your DNS settings on your domain registrar. SPF stands for Sender Policy Framework and is a key part of this validation process.

  2. Update the sender email address within your Simple Booth settings.

  3. Test your settings. It can take up to 24 hours for changes to process after you update your DNS settings, so plan ahead.

DNS Settings

How to go about updating your DNS settings depends on your email host (Gmail, GoDaddy, etc.).

You should be able to find detailed instructions on where and how to add our SPF record within your email host's help center or via their support team.

Adding Multiple Records

Any one domain can only have one SPF record associated with it. If you already have another SPF record associated with your domain, refer to the section below regarding adding multiple SPF records to learn how to combine them.

Adding One SPF Record

If you don't already have an SPF record in your DNS settings, add one that looks like this:

v=spf1 ?all

Combining SPF Records

Adding multiple SPF records will result in a failure and emails from your booth will not send from your custom email address. Combining them will resolve the problem.

If you do already have an SPF record, e.g.:

v=spf1 mx ~all

Do not add our rules as another record, e.g.:

v=spf1 mx ~all
v=spf1 ?all

Instead, combine them into a single record, e.g.:

v=spf1 mx ~all

You can find more information on SPF syntax on this page.

Have An IT Department?

If you are part of a larger organization, your IT department most likely has a more advanced SPF record and you will need to submit a request to whitelist instead of following the instructions above.

Simple Booth Settings

Update your Preset and Gallery settings to include your email address instead of 

Please know the red warning message displayed in your settings will populate anytime you make a change here but as long as you have set thing up properly you can ignore it! This is because we can't automatically check the domain you are using. 

Testing Your Settings

Test Photo

The most straightforward way to test these settings is to take a test picture and email it to yourself. Emails will default to sending from if the DNS settings are incorrect or your changes haven't fully processed yet.

SPF Lookup

You can also search for your domain on this website using the "SPF Record Lookup" option. 

  1. Use the orange dropdown menu to select "SPF Record Lookup"

  2. Enter your domain and click the lookup button.

  3. Be sure you see the following in the charts that populate:

    1. A "prefix" that says, "+" 

    2. A "type" that says, "a" 

    3. A "value" that says, "" 

    4. The "SPF Multiple Records" shows that less than two records are found. 

Processing Times

It can take up to 24 hours for changes you make on your domain registrar to be reflected when sending emails from Simple Booth apps. 

If you check the "SuperTool" and don't see any errors but the emails are still sending from, wait a day before trying another test email. 


Public email domains will not support the proper authorization that needs to take place in order for Simple Booth to send emails on your behalf. This includes email addresses ending in,,, etc.

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